FAQ - Frequently Asked Questions | Crochet Arcade

How to download crochet pattern I purchased from crochetarcade.co.uk?

How to download crochet pattern I bought from Etsy?

How to download crochet pattern I bought from your Raverly Store?

Do you allow makers to sell items made from your patterns?

Do you have a Cuddle and Play Blanket Crochet Pattern for other animal like ………………..?

Your designs look complicated. Will I be able to make them if I’m a beginner in crochet?

I don’t have the yarn you used in your pattern can you suggest alternative yarn I can use?

Can I use size 4 (Aran) weight yarn instead of size 5, in you Cuddle and Play Blanket Patterns?

I have a problem with watching supporting videos from Cuddle and Play Elephant Blanket pattern. How do I access them?

I can’t open a tutorial link from your pattern.

I can’t open the pattern file, do I need to buy a special software?

I live in USA and don’t know what size 7mm hook is and where I can buy it.

In your Cow Blanket Pattern graphghan description some stitches are underlined. What does it mean?

I bought your cow blanket and the written pattern is in a form that I’m not familiar with. Can you send me a pattern written in a standard way?

Your prices are in £, how can I know how much your crochet patterns cost in my country’s currency?

I bought 3/4/5 patterns and the discount you advertise wasn’t applied and I paid full price. Can you tell me why?

How to download crochet pattern I purchased from crochetarcade.co.uk?

There is 3 ways to download your pattern:

Option 1. Straight after the purchase on my website.

Option 2. From download links sent to you in an automated email.

Option 3. From ‘My Account’ if you set one up during the checkout.

Option 1 .DOWNLOADING PATTERN FROM PAYMENT LANDING PAGE

Step 1. After your payment will be completed, PayPal or Stripe website will redirect you back to my website so you can download your patterns straight away. Just click on the download link highlighted in red on the photo below.

Step 2. Save the file to your computer. How to save the file will depend on the web browser you are using and it’s download settings. If you use Internet Explorer, click either on ‘save‘ or ‘save as‘ on the pop up at the bottom of the screen. If you click on ‘save‘, the file will be automatically saved to your ‘Downloads‘ folder on your computer. If you choose ‘Save as‘, another window will pop up and you will be able to choose the folder location you want the file saving to yourself (e.g. Desktop or your folder with patterns etc.).

Step 3. Click ‘open folder‘ to view the file in your saved location. Or minimise the web browser and open the folder that you saved your file to directly on your computer. Double click on the PDF file to open it in your PDF viewer software which you should already have installed on your computer (most popular is Adobe Acrobat Reader). Use the pattern by reading from the screen or click on ‘File‘->’Print‘ to print the pattern out.

OPTION 2. DOWNLOADING PATTER FROM LINK IN THE EMAIL

Step 1. Locate the email that was sent automatically from crochetarcade@gmail.com in you inbox. (See photo below)

If you can’t find the email, try those options:

  • Check your ‘Spam/Junk Mail’ Folder.
  • Check ‘Promotions’ tab in Gmail (See to right corner on the photo below).
  • Type my email (crochetarcade@gmail.com) or your order number (it starts with CA- and it will be on you payment confirmation email) in the search box, hit enter on the keyboard to search for the email.
  • Check your other mail boxes. If you have more then one you possibly typed another email address during the checkout.

Still can’t find the email?

If nothing from the above worked, it’s possible that you misspelt your email during the checkout or your e-mail provider completely filtered out the e-mail from this website as spam (often happens with Outlook).

If you purchased the pattern over 30 days ago then your spam folder would have been automatically emptied by your email provider.

If that’s the case please email me and I’ll send you the files manually.

Step 2. Open the email and click on the download link under the ‘Download’ column (highlighted in red on the photo).

Step 3. Save the file to the computer (see step 2 from option 1).

Step 4. Open the file to use (see step 3 from option 1).

OPTION 3. DOWNLOADING PATTERN FROM ‘MY ACCOUNT’

Step 1. Log in to your Account.

You can access your downloads anytime from ‘My Account’. This is only possible if you have created and account while making a purchase (rather then checked out as guest). This option is ticked as default so it’s highly possibly that you did set one up. Check if you have an account by going to https://www.crochetarcade.co.uk/my-account/ by typing your email address and the password you would be likely to use. If you get notification that email is ‘unknown’ then you didn’t set up an account during the checkout. If you don’t remember the password you can reset it by clicking on ‘Lost your password?’ link as highlighted below.

Step 2. Click on the ‘Downloads’ tab on the left hand side panel and then click on download links as highlighted on the photo below.

Follow steps 2 and 3 from option 1 to save and open your downloaded file.

How to download crochet pattern I bought from your Etsy Shop?

You have purchased the PDF pattern which is an Instant Download via my Etsy store. Here you will find detailed step by step photo tutorial showing you how to find the download link and how to save the pattern file that you purchased on Etsy to your computer. <<– Click highlighted link.

How to download crochet pattern I bought from your Raverly Store?

You have purchased the PDF pattern which is an Instant Download via my Raverly store. Here you will find detailed step by step photo tutorial showing you how to find the download link and how to save the crochet pattern purchased on Raverly to your computer. <<– Click highlighted link.

Do you allow makers to sell items made from your patterns?

Yes of course! There is no law stopping anyone from selling things made out of materials and resources (like patterns) made by someone else. The only exception is if you were to start manufacturing it on a large scale using the exact look of my design. If you just make it yourself on a small scale, that’s not a problem at all, just please follow those rules:

  • Don’t use my own photos to advertise the things you sell from my patterns, they are my copyrighted property.
  • Don’t use the description from my listings to advertise your items as the wording is also copyrighted. It also has a bad influence on my websites google search ranking.
  • If you would be so kind, I’d much appreciate if you gave me a credit in your product description for a pattern in this form: ‘Crochet Pattern by Crochet Arcade’.

Do you have a Cuddle and Play Blanket Crochet Pattern for other animal like ………………..?

There are only currently 4 animal designs for those blankets: Sheep, Cow, Pig and Elephant but I’m going to be working hard this year (2020) to expand the blankets range as well as other designs. If you are interested in receiving an email each time I release new pattern, please sign up to my newsletter here: https://www.crochetarcade.co.uk/subscribe/

Don’t forget to follow me on my Facebook Page and Instagram to see the progress of designing the patterns and more.

Your designs look complicated. Will I be able to make them if I’m a beginner in crochet?

Most of my designs are an Intermediate Level although they are written with beginners in mind. Each pattern contains very long descriptions of the more complicated parts. All of the tricky techniques are shown on the very good quality photos with arrows etc. The pattern is also interactive, it contains clickable links to external tutorials where ever I felt the beginner might need it. Certain parts also have supporting videos like making a mouth on the Elephant Blanket.

Because the patterns are very well written, don’t contain errors and are easy to follow, many beginners have managed to make them with success. Here are some reviews from the beginners:

Julia Magyar (VERIFIED OWNER) – 23rd February 2019 – Cuddle and Play Cow Blanket Review

This was my first amigurumi work. I had no clue how to change colors, how to work in a circle, etc. But with this pattern I learned all I had to learn about crocheting. It’s the best pattern ever. Don’t be afraid to buy it if you are a beginner! This is the best way to learn to crochet!

Kristin Scott (VERIFIED OWNER) – 17th May 2019 – Cuddle and Play Cow Blanket Review

Loved making this blanket. I am a beginner (this is my first pattern purchase!) and this blanket was a little challening. (Mainly the body parts.) The instructions got me through it thou. Probably going to try another one of the other animals.

You can read more wonderful reviews here: https://www.etsy.com/uk/shop/CrochetArcade?ref=seller-platform-mcnav#reviews

I don’t have the yarn you used in your pattern can you suggest alternative yarn I can use?

Unfortunately I cannot advise on a particular brand in your country as I don’t know all the brands out there and you may also live in a different country then me but please read the advise below.

You can use any other yarn brand as long as the yarn is in the same size (stated in ‘Materials’ section) and you are achieving similar gauge/tension (stated in ‘Gauge’ section).

Although be careful as yarns can vary a lot in size even if they are classed as the same yarn weight. The yarn size is a range of yarn thicknesses and not just 1 exact size. That’s why it’s best to check if this yarn will have the same weight to length ratio.

For example:

King Cole yarn I used in my blanket patterns is size 5 yarn and it comes in 100 g / 106 m skeins. You have found another yarn that you want to use instead, which is also size 5 and in this example it’s Red Heart Super Saver Chunky which comes as 141 g/ 156m skeins. Do a simple math to calculate how many meters is in 100 g of Red heart yarn by doing this calculation:

141 g = 156 m

100 g = ?

100 g x 156 m /141 g = 110 meters.

So Red Heart Super Saver Chunky has 110 meters in each 100 gram of the yarn. King Cole was 100g / 106 m which is a very close match and you can use it for this project.

There is a great website that does search the yarn substitutes for you (yarnsub.com) and I always add the link to it in my materials section too. Click the link and see the long list of yarn substitutes there.

Can I use size 4 (Aran) weight yarn instead of size 5, in you Cuddle and Play Blanket Patterns?

Using size 4 yarn will result in much smaller blanket so this is not advised. If you don’t want to spend money on more yarn because you have a lot in your stash, you could try using 2 strands of Double Knitting (DK) size yarn instead. But please do check if the trial swatch that you did has the same gauge/tension as mine.

Note: I wouldn’t recommend using 2 strands of yarn in Cuddle and Play Cow Blanket Pattern. This is due to the fact that it’s a graphghan and you work with 5 skeins/bobbins at one time, swapping them over at each round until they end. If you used 2 strands of thinner yarn it would mean you would have to ‘joggle’ 10 skeins/bobbins at each round, which could be frustrating.

I have a problem with watching supporting videos from Cuddle and Play Elephant Blanket pattern. How do I access them?

When you click on the link to the tutorial, you need to enter the password on the Vimeo page it will direct you to. The password to watch the videos is typed in red font, on page 3, in ‘Links to Video Tutorials‘ section.

I can’t open a tutorial link from your pattern.

Most of the time it’s enough to just click on the link for it to take you to the source but depending on your settings, sometimes Adobe Acrobat Reader or other software you use to open your PDFs may prompt you with a question if you trust the source of this link as it could lead you to a place with viruses. I only add links to reputable sites in my patterns so it’s safe for you to click on them, so all you need to do is choose ‘Allow’ button on the pop up window.

I can’t open the pattern file, do I need to buy a special software?

My patterns come as PDFs. To open any PDF (Portable Document Format) file you will need PDF reader software. There are free and paid PDF readers out there. The most popular is Adobe Acrobat Reader which you can download here: https://get.adobe.com/uk/reader/ (For free software choose middle option rather than free trial of paid version).

I live in USA and don’t know what size 7mm hook is and where I can buy it.

This is explained in the actual pattern (Cow blanket pattern only) on page 4, bullet point 7.

In your Cow Blanket Pattern graphghan description some stitches are underlined. What does it mean?

This is explained on page 3, bullet point 4 .

I bought your cow blanket and the written pattern is in a form that I’m not familiar with. Can you send me a pattern written in a standard way?

This is due to the fact that it is a graphghan blanket and not a standard blanket. Why the graphghan patterns are written like this, is explained in your pattern (point 4 on page 4).

Your prices are in £, how can I know how much your crochet patterns cost in my country’s currency?

On the main shop page, in the first line, there are 3 pattern categories. Click on one of the categories that you are interested in and on the top right corner of category page you will find a currency converter. Choose your currency from drop-down list and all prices will convert to approximate price in your currency. Note: The final price at the checkout might vary slightly. This is because the exact currency exchange rate might be slightly different as it depends on you payment provider’s exchange rate. You will see the final price in your currency before you commit to the purchase in the final step.

I bought 3/4/5 patterns and the discount you advertise wasn’t applied and I paid full price. Can you tell me why?

Unfortunately the discount is not applied automatically. On the banner there is a button that says ‘get discount codes’ which leads you to the page with the discount codes that you need to enter at the checkout: https://www.crochetarcade.co.uk/new-offer-on-my-patterns/ 

I’m sorry if this is confusing but my website doesn’t have an option for applying the discounts automatically. I can manually refund you the discount amount if you wish. If you would like the refund of the discount amount please send me an email to crochetarcade@gmail.com with your request.

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