BEFORE YOU SEND A MESSAGE:
Didn’t find the answer you were looking for? Please feel free to send us an email using the contact form below.
Our office hours are Monday to Friday 9:00 – 16:00 (GMT time)
TO MAKE SURE YOU GET A RESPONSE:
- type in your email address correctly
- add this email address: email@example.com to your to your white-list, contacts, or safe sender list to prevent my email from being marked as spam.
We’ll endeavour to reply to you within 2 working days (excluding weekends and UK’s public holidays). If your question is of an urgent nature, ie. you have a problem understanding the pattern and you are on a deadline to gift it to someone, please send a message via our Facebook page instead, starting with the word ‘URGENT’ at the beginning.
DIDN’T GET MY RESPONSE?
If you sent an email but didn’t get a reply within 2 working days, please:
- check your spam folder as the reply message could be there,
- check other folders and tabs like ‘promotions’ tab in gmail,
- type my email address (firstname.lastname@example.org or email@example.com) in your email’s search box and hit enter, this should bring up all emails sent to and from my email address,
- or re-send it again directly to firstname.lastname@example.org from your mailbox rather then using the form below (this way it’s more likely the reply won’t go to your spam/junk mail folder).