Contact | Crochet Arcade

BEFORE YOU SEND A MESSAGE:

Please kindly read through HELP page which contains the answers to 16 most Frequently Asked Questions including how to download your patterns: https://www.crochetarcade.co.uk/help/

Didn’t find the answer you were looking for? Please feel free to send us an email using the contact form below.

Our office hours are Monday to Friday 9:00 – 16:00 (GMT time)

TO MAKE SURE YOU GET A RESPONSE:

  • type in your email address correctly
  • add this email address: support@crochetarcade.co.uk to your to your white-list, contacts, or safe sender list to prevent my email from being marked as spam.

We’ll endeavour to reply to you within 2 working days (excluding weekends and UK’s public holidays). If your question is of an urgent nature, ie. you have a problem understanding the pattern and you are on a deadline to gift it to someone, please send a message via our Facebook page instead, starting with the word ‘URGENT’ at the beginning.

DIDN’T GET MY RESPONSE?

If you sent an email but didn’t get a reply within 2 working days, please:

  • check your spam folder as the reply message could be there,
  • check other folders and tabs like ‘promotions’ tab in gmail,
  • type my email address (crochetarcade@gmail.com or support@crochetarcade.co.uk) in your email’s search box and hit enter, this should bring up all emails sent to and from my email address,
  • or re-send it again directly to support@crochetarcade.co.uk from your mailbox rather then using the form below (this way it’s more likely the reply won’t go to your spam/junk mail folder).
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